Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Standard Delivery

A delivery fee is applied to all orders requiring delivery. Once your order is prepared, our delivery team will transport the arrangement to the delivery address provided at checkout.

Please make sure all recipient information, including the recipient’s name, delivery address, and phone number, is accurate when placing your order.

Unable to Reach the Recipient

If we are unable to successfully deliver the arrangement or contact the recipient, the flowers will be returned to Petal and Plants and safely held at our shop.

We will hold the arrangement until contact can be made and delivery or pickup arrangements can be coordinated. Because flowers are perishable, we encourage customers and recipients to respond as soon as possible to help ensure the arrangement remains at its best.

Hot Shot Delivery

For customers who need expedited delivery, Petal and Plants offers a Hot Shot Delivery Service for an additional $40, in addition to the applicable standard delivery fee.

Hot Shot Delivery gives your order priority for a more expedited delivery experience. Availability may depend on the delivery location, order requirements, and time the order is placed.

Additional Delivery Information

Petal and Plants is not responsible for delays resulting from incorrect or incomplete delivery information, an unavailable recipient, restricted access to a delivery location, or circumstances outside of our reasonable control.

Our goal is always to provide a seamless delivery experience while protecting the quality and presentation of every arrangement that leaves our shop.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.